Returns Policy

Warranty

We take great pride in the quality of the leather and skins that are used as well as the quality of craftmanship. Each pair of slippers is handmade and unique. If there are any manufacturing faults with the slippers, these will be repaired and if they cannot be repaired then they will be replaced.

We offer a one year guarantee on the leather integrity and stitching, and a three month guarantee on the soling from date of purchase. 

Please note that damaged or flawed slippers as a result of wear and tear or incorrect washing of the slippers (or being chewed by the dog!) will not be considered for repair or replacement.

Courier fees (SA only) for manufacturing faults will be covered by Ou Skaapse Slippers. 

Natural Imperfections

As with most natural materials, sheepskin and leather by its very nature is organic and contains variances and imperfections in texture, colour, appearance and density of fur. These are not flaws or faults and do not form the basis for a return but rather serve to enhance the unique look and add to the character of your Ou Skaapse slippers.

Returns and Exchanges 

If you are not satisfied with your purchase or would like to change the size, full slippers can be exchanged or returned, but only if they have not been worn. Courier costs for returns and exchanges are for the customer’s expense unless there is a manufacturing fault, in which case, the courier fees will be covered by Ou Skaapse Slippers.

Please note: We do not accept returns or exchanges for children’s sizes (kids sizes 3-13) or any slip-on slippers as these products are made to order and are not stock items.